I’m entering my user ID and password but the system is saying my password is invalid, what should I do?

Your password is case-sensitive – so check that caps lock isn’t on.

If you enter an incorrect password three times you will be locked out of imarket. You will simply need to reset your password to regain access to the system. You can reset your own password via the Reset option on the imarket Welcome page or Login page. Alternatively, your administrator will be able to reset your password for you.

If you are having difficulties resetting your password, or you are unsure who administrator is, please contact the imarket Helpdesk.